We constantly search for ways to improve customer service. Earlier Pro and Ultimate customers had to go to our support portal to submit private tickets. Now it’s possible to do right from your Wall.fm account and site admin area:
Feel free to try it out. It’s as easy as hitting the “Support” button in the left bottom corner of your screen and dropping us a couple of lines. If this is not easy, we don’t know what is. The purpose of this change is to be closer to you, and if it results in hearing more from you when you are in need, we are all for it.
Customers on other plans, feel free to enjoy the same timely public forum support at support.wall.fm, as usual.
And of course, what kind of a news piece is that without some eye candy?
We’ve just rolled out 6 (six!) amazing new themes for your websites. Feel free to check them out in your site’s admin area and apply if you want to stand out from the crowd. We will continue to design more themes of the same quality for you.
We work hard to keep you on top of the online community sites industry. We have some serious product plans for this year that will roll out before your eyes in 2013.
Thanks for creating with us!